Each store should clearly describe its returns and complaint policy, so the customer has no doubt how to procced in case of withdrawing from the contract or filing a complaint about a purchased product.
Example:
To make a complaint, please follow the steps below:
1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer’s name, e-mail address, phone number, product ID and description of defect, Reason For Returning, Order Id, date of purchase.
2. Product return
When filing a complaint, please send back a complete product, together with a copy of the invoice.
3. Shipping
Please send the faulty goods to the following address:
RJ FASHION
G2, PADAM ARCADE 2 , CHOWKI STREET
NANPURA , SURAT
395010 surat
You can also contact our Customer Service,
You have to return self courier to given address within 2 days of delivery date. Return courier charge will be bear by you
Return of the goods
In accordance with applicable law, you have 2 days to return the goods. To cancel the contract and return the purchased product complete the statement of withdrawal, pack complete product together with invoice, then send it back to the following address:
R J Fashion
G2, PADAM ARCADE 2 , CHOWKI STREET
NANPURA , SURAT
395010 surat
No return policy for offer product
Refund
After received return courier our quality team will check return courier and then Whithorn 5 working days refund will be done either in bank or paytm after deducting courier charge Rs 150 / Piece
Offer product
Offer product There is no return policy available
